Concierge Agent

As a Concierge Agent at Amorim Luxury, you will be part of a high-performance team dedicated to delivering exceptional, personalized experiences for our clients. You will handle requests across multiple channels, curate bespoke solutions, and ensure seamless service throughout all Amorim Luxury touchpoints.

• Serve as the main point of contact for clients via phone, messaging, email, and digital platforms.
• Manage reservations, special requests, and tailored experiences across our hospitality, retail, events, and club environments.
• Proactively suggest curated experiences, anticipate client needs, and support cross-selling opportunities.
• Maintain accurate records of interactions and requests in the CRM system (Salesforce).
• Collaborate closely with internal teams to ensure flawless service execution.
• Uphold the “Culture of Yes” by finding creative, client-centric solutions to every request.
• Support the adoption of new digital tools and service workflows.
• Participate in regular training sessions and contribute to a motivated, high-performing team culture.

• 2+ years in luxury hospitality, premium retail, lifestyle management, or high-end customer service.
• Experience in hotel front office, concierge services, or luxury travel is a strong advantage.
• Comfortable working with CRM and omnichannel communication platforms.
• Fluent in Portuguese and English; French or Spanish is a plus
• Exceptional communication and interpersonal abilities.
• High emotional intelligence, discretion, and cultural sensitivity.
• Strong organizational skills and attention to detail.
• Calm, proactive, and solution-oriented even in fast-paced scenarios.
• Passion for luxury, gastronomy, culture, fashion, and lifestyle trends.

If you believe this role matches your skills and experience, please send us your CV!